Was one day really enough to learn about difficult homeowners? If not, attend Insanity²!

Many of the people that attended Insane Homeowners asked for more – and here it is! At the end of the class last time, you had the knowledge to get in rapport with your homeowners, how to use different language to change the conversation and you learned how to see things from their point of view. This Insanity²class will firm up some of your skills as well as teach you a few advanced methods, such as:

Recognizing communication styles in others
What motivates different customers
What happens when customers (and you) get stressed
How to take a problem and re-frame it for the customer
What to do when conversations go sideways
And other insanely cool lessons in communicating!

Session facilitator Lynn Bacon is a Certified Business Success Coach, NLP Coach and Certified Residential Construction Superintendent who owned a successful home warranty business for 6 years. She is now combining her years of warranty experience, customer service and coaching experience to help others understand how to deal with customers in a way that gets results for both the homeowner and the builder.

Sign in begins at 8:45 am.

Discounts are available to companies sending 5 or more attendees to the same class. Contact Valerie Braverman at 678-775-1469 for more information.

This session qualifies under the Rules of the Georgia State Licensing Board for Residential and General Contractors for six (6) continuing education hours. The Greater Atlanta Home Builders Association has approved this seminar for six (6) CPHB continuing education credits. This session is approved by the Georgia Real Estate Commission for six (6)continuing education credits.

CREDIT NOTE: Any session approved for Georgia State Licensing Credit or Georgia Real Estate Credit requires the participant to attend the full session to receive credit. The participant is required to sign in and sign out. Failure to sign in or sign out will result in 0 CEUs/credits for the session. Sorry, no exceptions.

A 48-hour written notice is required for ALL cancellations -- NO REFUNDS FOR NO-SHOWS

Contact Valerie Braverman, Education Director, for questions or assistance (vbraverman@atlantahomebuilders.com or 678-775-1469).

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INSANITY Squared: INSANE Homeowner Workshop, Part 2 - CANCELLED