Was one day really enough to learn about difficult homeowners? If not, attend Insanity²!

Many of the people that attended Insane Homeowners asked for more – and here it is! At the end of the class last time, you had the knowledge to get in rapport with your homeowners, how to use different language to change the conversation and you learned how to see things from their point of view.

This Insanity²class will firm up some of your skills as well as teach you a few advanced methods, such as:

Recognizing communication styles in others
What motivates different customers
What happens when customers (and you) get stressed
How to take a problem and re-frame it for the customer
What to do when conversations go sideways
And other insanely cool lessons in communicating!

Session facilitator Lynn Bacon is a Certified Business Success Coach, NLP Coach and Certified Residential Construction Superintendent who owned a successful home warranty business for 6 years. She is now combining her years of warranty experience, customer service and coaching experience to help others understand how to deal with customers in a way that gets results for both the homeowner and the builder.

A link for this online course and instructions will be emailed to registered students the night before class.

This session qualifies under the rules of the Georgia State Licensing Board for Residential and General Contractors for three (3) continuing education credit hours.

CREDIT NOTE: Any session which qualifies for credit hours under the rules of the Georgia State Licensing Board for Residential and General Contractors or Georgia Real Estate credit requires the participant to attend the FULL session in order to receive credit. The participant is required to sign in and sign out. Failure to sign in and sign out will result in zero (0) credit hours.

Signing in and out for VIRTUAL CLASSES will be managed by the Education Director based on the attendance record from the online platform. Credit hour certificates will be emailed within 3 business days of the class.

A 48-hour written notice is required for ALL cancellations -- NO REFUNDS FOR NO-SHOWS

Contact Valerie Braverman, Education Director, for questions or assistance (vbraverman@atlantahomebuilders.com or 678-775-1469).

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INSANITY Squared: INSANE Homeowner Workshop, Part 2 - VIRTUAL CLASS (3 credit hours)