Do you know how to deal with the most difficult homeowners – the INSANE Homeowner?

We have all had one or two in our career and if you don’t know how to deal with them, you’re going to lose profits and your reputation. Join us to learn how to effectively deal with the most difficult homeowners using the techniques of Neuro-Linguistic Programming (NLP). This full day session will be a mixture of discussion and role play so the next time you are faced with an insane situation you are ready!

Participants of this class will learn:

How to understand others’ points of view
How to read body language
How to lead the customer to get the results you want.
How to use the right words in every difficult conversation
How to make your customers understand your logic
How to manage yourself when things get difficult
About perceptions and expectations
How to successfully negotiate with the tough customer

Session facilitator Lynn Bacon is a Certified Business Success Coach, NLP Coach and Certified Residential Construction Superintendent who owned a successful home warranty business for 6 years. She is now combining her years of warranty experience, customer service and coaching experience to help others understand how to deal with customers in a way that gets results for both the homeowner and the builder.

A link for this online course and instructions will be emailed to registered students the night before class.

This session qualifies under the rules of the Georgia State Licensing Board for Residential and General Contractors for three (3) continuing education credit hours.

CREDIT NOTE: Any session which qualifies for credit hours under the rules of the Georgia State Licensing Board for Residential and General Contractors or Georgia Real Estate credit requires the participant to attend the FULL session in order to receive credit. The participant is required to sign in and sign out. Failure to sign in and sign out will result in zero (0) credit hours.

Signing in and out for VIRTUAL CLASSES will be managed by the Education Director based on the attendance record from the online platform. Credit hour certificates will be emailed within 3 business days of the class.

A 48-hour written notice is required for ALL cancellations -- NO REFUNDS FOR NO-SHOWS

Contact Valerie Braverman, Education Director, for questions or assistance (vbraverman@atlantahomebuilders.com or 678-775-1469).

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INSANE Homeowner Workshop - VIRTUAL CLASS (3 credit hours)